Shipping + Returns
FREE LOCAL PICKUP
Our regular shop hours have paused for the summer. When you place an order you will receive and email outlining when the studio is open for pickup.
If you are interested in coming down to try on our summer pieces please email the address below and we will set up a personal shopping time for you.
This option is available to Calgary customers only.
Our studio is located at unit 101, 820 10th Street (lower level of Sound of Music building)
Orders are processed and shipped within 3-5 business days. We ship all orders via Canada Post. Shipping is a flat rate of $12.00 per order. At this time we do not offer shipment tracking to our customers. We are not responsible for duties or extra costs incurred upon receipt or at the time of delivery.
Shipping for International orders (outside of Canada) is $20.00.
We hope that you love your new items, but we know that sometimes things just aren't meant to be. We are happy to offer you an exchange or refund. This is not applicable to sale items. All sale items are considered final sale.
Here's what to do:
- Contact us via email at firstname.lastname@example.org within 7 days of receiving your item. We will provide you a return code as well as a shipping address.
- include the following information, Name, Order #, Reason, and whether you would like a refund or an exchange. If you would like an exchange please let us know the new size you are looking for.
- Items must be unwashed,unworn with all hang tags attached and in original packaging.
- Unfortunately we don't offer a refund on shipping cost and you will be responsible for paying for your own shipping costs for returning your item.
- unfortunately we don't offer a refund or exchange after 10 days from date of receipt (unless the product is defective).
Gift Cards are non-returnable.