1. FREE LOCAL PICK UP
If you have chosen free local pick up as your option you will receive an email confirmation when your order has been fulfilled. Following that you will receive an email outlining studio times available for pick up.
*This option is available to Calgary customers only.
Our studio is located at unit 101, 820 10th Street (lower level of Sound of Music building)
2. How are my products shipped and can I track my package?
All of our orders are shipped via Canada Post. At this time orders can not be tracked by customers. We are not responsible for duties or extra costs incurred upon receipt or at the time of delivery.
3. Returns and Exchanges
We hope that you love your new items, but we know that sometimes things just aren't meant to be. We are happy to offer you an exchange or refund.
Here's what to do:
- Contact us via email at firstname.lastname@example.org within 7 days of receiving your item. We will provide you a return code as well as a shipping address.
- Include the following information, Name, Order #, Reason and whether you would like a refund or an exchange. If you would like an exchange please let us know the new size you are looking for.
- Items must be unwashed,unworn with all hang tags attached and in original packaging.
- Unfortunately we don't offer a refund on shipping cost and you will be responsible for paying for your own shipping costs for returning your item.
- We recommend tracking any return packages. If you choose not to track your return package and we don't receive it we can't be responsible for any loss incurred.
- Unfortunately we don't offer a refund or exchange past 10 days from date of receipt (unless the product is defective).
- All Sale items are considered final sale.
4. WHERE IS YOUR CLOTHING MADE?
All of our clothing is designed in Calgary, Alberta and manufactured in Canada.
5. ARE YOUR PRODUCTS AVAILABLE IN STORES?
We sell online and in a few shops around Calgary, please check out our Stockist page for more information. You can also find us at a few markets through out the year, Follow us on facebook, instagram or sign up for our email list and we'll let you know about any upcoming events.